IMPORTANT UPDATES
Customer service is closed for the Easter holiday. We’ll be back Tuesday, April 7th.
U.S. orders: Checkout disabled due to import fees. Contact us for a pre-order quote. Learn more here.​
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U.S. Shipping Update
Edited: April 2, 2026
We are currently accepting U.S. pre-orders through a manual checkout process using prepaid import fees.
Automatic checkout for U.S. orders is temporarily suspended due to ongoing changes related to U.S. tariffs and import regulations.
What This Means For You
We’ve adjusted our process to make ordering from the U.S. as smooth and predictable as possible:
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No surprise charges at delivery
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No unpaid duties holding your package at the border
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Fully tracked and insured shipments
Prepaid Import Fees (How It Works)
For all U.S. orders, we provide a pre-order quote that includes:
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Product pricing
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Shipping (Canada Post → USPS)
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Estimated import fees (duties, brokerage, and related costs)
Once your quote is accepted, we’ll send a final invoice with a secure payment link. We accept all major credit cards, including Apple Pay and Google Pay.
Shipping & Delivery
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Orders ship via Canada Post and are handed off to USPS for final delivery
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A shipping confirmation (with tracking information) will be provided once your order ships
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All shipments are fully insured for their declared value
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Transit times may vary depending on customs processing and courier conditions
Important Information​
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Import fee estimates are based on current rates and carrier practices at the time of purchase
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All U.S. pre-orders are final sale, including products, shipping, and prepaid import fees
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Refused or rejected shipments are non-refundable
We strongly recommend reviewing your quote and invoice carefully before purchase. Please also review our Policies page for full details.
Current Pre-Order Timeline
Your estimated ship date will be clearly outlined in your quote before you place your order.
How to Place a U.S. Pre-Order
To get started, please send us the following:
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Full name and USPS shipping address
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Phone number and email (required by the courier and U.S. Customs)
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The product(s) you would like to purchase
We will send you a detailed quote including shipping and prepaid import fees.
Why We Use This Process
Recent changes to U.S. import regulations mean that most international shipments now require full customs processing, regardless of value.
Our prepaid system is designed to keep your order moving smoothly while avoiding unexpected charges or delays at delivery.